Success starts here
Building better outcomes
Home improvement projects shouldn’t be stressful. Trusted Payments gives homeowners and trades the confidence to succeed with the right tools and support to ensure better outcomes every time.
Whoever Is Your Trade We
Help You Succeed
Advice &
Guidance
Secure
Payments
Independent
Warranty
Ombudsman
Resolution
/ 01
Better Outcomes
Get your home improvement project done right, on time, and on budget with expert guidance every step of the way.
/ 02
Complete Peace
of Mind
Every project paid through our App comes with a 1-year insurance backed warranty, so you're protected if anything goes wrong.
/ 03
Always Protected
If you have an issue, independent resolution is provided by the Ombudsman to fairly decide the outcome and help ensure it is put right. Plus, our warranty covers you if anything goes wrong.
/ 04
Turn Stress into Success
From appointing your contractor to final completion, we manage everything in one place: contracts, secure payments, and retention funds - so you stay protected every step of the way.
Project We Can
Help With
Trusted Payments supports projects of all sizes, partnering with membership organisations to ensure trades people are properly vetted and meet our high standards.
Kitchen
replacements
Energy
Efficiency
Bathroom
Upgrades
Extensions &
Alternations
Renovations &
Upgrades
What Makes Us Different
Trusted Payments is the only end-to-end service that combines:
Advice Guarantee
Keep everyone aligned and on track
Independent Warranty
Peace of mind for a year beyond completion
Independent Resolution
Expert mediation when issues arise
Secure Payments
Milestone-based protection for both parties
Professional Advice
Industry expert guidance throughout
About
Building Better Outcomes for Every Home Project
At Trusted Payments, we believe everyone deserves a successful home improvement experience. Whether you're a homeowner or a skilled tradesperson, we're here to help you achieve the best possible outcome.
Why We Exist
Home improvement is one of the most complained-about sectors. Projects run over budget, trades disappear mid-job, or homeowners refuse to pay for completed work. These problems destroy trust between consumers and the skilled professionals they rely on. We founded Trusted Payments to change this story.
Our Team
Our team previously built Resolver (helping consumers save over £4 billion) and JamDoughnut (a cashback app saving consumers millions for free). Through this work, they discovered that home improvement consistently topped complaint lists — not due to poor workmanship, but from breakdowns in trust and communication.
More Than Just An App
Everything you need to manage home improvement
projects with confidence
Project Management
Track progress, approve milestones, and manage your project timeline from start to finish.
Secure Payments
Milestone based payments with retention funds held until work is completed to your satisfaction.
Advice and Guidance
Expert support and recommendations to help ensure quality outcomes throughout your project.
Independent Resolution
Impartial dispute resolution through our Ombudsman service to ensure fair outcomes for all parties.
Fair Contract
Clear, balanced agreements that protect both homeowners and contractors from the start.
Warranty
Insurance backed 1 year protection covering your completed project for complete peace of mind. See our terms for more details.
Where to Find Us
TrustMark
TrustMark is the UK's only government-endorsed quality scheme for home improvement tradespeople, ensuring high standards, consumer protection, and vetted professionals since 2005.
We work with membership organisations.
Better Service And
Better Outcomes
Warranty with A+++ Provider
Data Securely Held
Market Leading
Resolution Process
Our Mission
For Members
Access premium tools and protection that help them win more business and deliver better outcomes.
For Customers
Complete confidence when choosing your members, knowing they're protected by comprehensive guarantees and professional standards.
Better Outcomes for All
Every project should end with a handshake, a smile, and satisfaction. When trades can focus on quality work and homeowners can invest with confidence, everyone wins. We're building a community where trust is the foundation, quality is the standard, and better outcomes are the norm.
Our app is on the way. Coming soon to the App Store and Google Play.
Frequently Asked
Questions
Got questions? We love answering them. Below you’ll find answers to the most frequently asked ones. If you don’t see yours, don’t hesitate to reach out.
How do I create an account?
Simply download our mobile app from the Apple App Store or the Google Play Store, click 'Sign Up,' and provide your email address, create a secure password. The process takes seconds. You can then create a project and invite a trade to the project.
How do you ensure payments are secure?
We use bank-level encryption and all payments are secure. Your payment information is tokenised and never stored in plain text. Retention money is held by the Ombudsman in an independent trust account which we do not have access to.
What payment methods can I use?
You can use debit cards, credit cards, or Open Banking for direct transfers. Sending money using your bank account or Trusted Payments balance is free via Stripe, but we pass on Stripe transaction fees to the trade.
Is there a warranty?
We provide a 1 year insurance backed warranty on projects via Trusted Payments. This ensures that if there is an issue you can raise your case with the Ombudsman and the trade then has time to put it right. If the trade does not put this right the warranty will provide the money to resolve your issue.
How do I ensure the trade is reliable?
Trusted Payments only works with organisations that vet trade in their scheme. This ensures the trades are competent and capable. In addition, we then provide the warranty on the works.
Contact Us
Our friendly team would
love to hear from you.
Trusted Payments
Where Every Project Succeeds.