Logo

Cookie consent

Last updated: [DATE]

What are cookies?

Cookies are small text files that are placed on your computer, smartphone, or other device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our services.

How we use cookies

Trusted Payments uses cookies for several important purposes:

Essential Cookies

These cookies are necessary for our website to function properly and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as:

  • Logging into your account
  • Processing payments securely
  • Maintaining your session while you navigate our site
  • Remembering your privacy preferences

Performance and Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. They allow us to:

  • Count visits and traffic sources
  • Measure and improve the performance of our site
  • Understand which pages are most and least popular
  • See how visitors move around the site

We use services such as Google Analytics for this purpose.

Functional Cookies

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we have added to our pages. They allow us to:

  • Remember your login details (with your permission)
  • Personalise content based on your preferences
  • Provide live chat support functionality
  • Remember your language and region preferences

Marketing and Advertising Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to:

  • Build a profile of your interests
  • Show you relevant adverts on other sites
  • Measure the effectiveness of advertising campaigns
  • Limit the number of times you see an advertisement

Third-party cookies

We work with trusted third-party partners who may also set cookies on your device. These include:

  • Google Analytics: For website performance analysis
  • Hotjar: For user experience analysis
  • Intercom: For customer support chat functionality
  • Stripe: For secure payment processing
  • LinkedIn: For professional networking integration
  • Facebook: For social media integration and advertising

Your cookie preferences

Managing cookies

You have several options for managing cookies:

  • Browser settings: Most web browsers allow you to control cookies through their settings preferences
  • Cookie banner: When you first visit our site, you can accept or decline non-essential cookies
  • Preference centre: You can update your cookie preferences at any time by clicking the "Cookie Preferences" link in our footer

Disabling cookies

You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service, and some features may not function properly.

To disable cookies, please follow the instructions for your specific browser:

  • Chrome: Settings > Privacy and security > Cookies and other site data
  • Firefox: Settings > Privacy & Security > Cookies and Site Data
  • Safari: Preferences > Privacy > Manage Website Data
  • Edge: Settings > Cookies and site permissions > Cookies and site data

Cookie retention

Different cookies have different retention periods:

  • Session cookies: Deleted when you close your browser
  • Persistent cookies: Remain on your device for a set period or until you delete them
  • Essential cookies: Retained for as long as necessary to provide our services
  • Analytics cookies: Typically retained for 13-26 months
  • Marketing cookies: Typically retained for 6-12 months

Legal basis for processing

Under the UK GDPR and Data Protection Act 2018, our legal basis for processing personal data through cookies is:

  • Consent: For non-essential cookies (analytics, marketing)
  • Legitimate interests: For essential cookies required for site functionality
  • Contractual necessity: For cookies essential to providing our payment services

Children's privacy

Our services are not intended for children under 16, and we do not knowingly collect personal information from children under 16 through cookies or any other means.

International transfers

Some of our third-party partners may process cookie data outside the UK/EEA. We ensure appropriate safeguards are in place for any international transfers, including adequacy decisions or standard contractual clauses.

Updates to this policy

We may update this Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new policy on this page with an updated "Last modified" date.

Contact us

If you have any questions about our use of cookies or this Cookie Policy, please contact us:

Email: [privacy@trustedpayments.com]
Address: [Company Address]
Data Protection Officer: [dpo@trustedpayments.com]

For more information about how we process your personal data, please see our [Privacy Policy].

Cookie details

Essential Cookies

Cookie NamePurposeDurationProvider
session_idMaintains user sessionSessionTrusted Payments
csrf_tokenSecurity protectionSessionTrusted Payments
cookie_consentRecords cookie preferences1 yearTrusted Payments

Analytics Cookies

Cookie NamePurposeDurationProvider
_gaGoogle Analytics identifier2 yearsGoogle
_gidGoogle Analytics identifier24 hoursGoogle
_hjidHotjar user identifier1 yearHotjar

Marketing Cookies

Cookie NamePurposeDurationProvider
fbpFacebook Pixel90 daysFacebook
li_sugrLinkedIn advertising90 daysLinkedIn

This table is not exhaustive. Additional cookies may be set by third-party services.