Success starts here
Build better services for your scheme providers
Home improvement projects shouldn't be stressful. Trusted Payments helps membership organisations, regulators, and introduction sites drive better engagement between trades and customers, reduce complaints, and deliver premium value to their members.
Better Member Outcomes
Enhance your organisation's reputation with guaranteed payment protection, professional project management tools, and expert dispute resolution that helps your members deliver exceptional results and build stronger customer relationships.
Complete Complaint
Protection
Every project managed through our platform comes with independent resolution and comprehensive warranty coverage, dramatically reducing complaints to your organisation and protecting your members' reputations.
Always
Supported
When issues arise, our independent Ombudsman service provides professional mediation, removing the burden from your organisation while ensuring fair outcomes that protect both your members and their customers.
Turn Problems Into Premium Service
Transform your membership offering from basic listings to comprehensive project support: secure payments, professional contracts, and expert guidance that positions your organisation as the premium choice in your industry.
Premium Positioning
End-to-end project management tools that differentiate your members as professional, protected, and preferred contractors.
Member Protection
Comprehensive payment security and professional frameworks that protect your members from payment disputes and enhance their business credibility.
Customer Confidence
Comprehensive protection and warranty coverage that makes people more likely to choose your members over unprotected alternatives.
Complaint Reduction
Professional dispute resolution and warranty coverage that significantly reduces complaints to your organisation and regulatory burden.
Regulatory Compliance
Professional frameworks and independent resolution that support regulatory requirements and demonstrate industry leadership.
Industry Standards
Clear contracts, professional processes, and quality frameworks that drive higher standards across your membership base.
About
Building Better Outcomes for Industry Leaders
At Trusted Payments, we believe every industry organisation deserves to offer their members genuine competitive advantages. Whether you're a trade association, regulatory body, or introduction service, we're here to help you drive better outcomes for your entire community.
Why We Exist
Home improvement consistently generates the highest complaint volumes across all sectors. This damages industry reputation, burdens organisations with dispute resolution, and makes it harder for quality members to differentiate themselves from poor performers. We founded Trusted Payments to change this story.
Our Team
Our team previously built Resolver (helping consumers save over £4 billion) and JamDoughnut (a cashback app saving consumers millions at no cost). Through this work, they discovered that home improvement consistently topped complaint lists — not due to poor workmanship, but from breakdowns in trust and communication.
What Makes Us Different
Trusted Payments is the only end-to-end service that combines
Member Protection
Member Protection
Complaint Prevention
Independent resolution and warranty coverage
Regulatory Confidence
Industry Leadership
Regulatory Support
Compliance frameworks that demonstrate best practice
Professional Advantage
Premium Positioning
Comprehensive payment security and professional frameworks
Professional tools that differentiate your members
Standards and processes that elevate your entire sector
Our Mission
For Organisations
Reduce complaints, enhance member value, and position your organisation as the industry leader in professional standards.
For Members
Access premium tools and protection that help them win more business and deliver better outcomes.
For Customers
Complete confidence when choosing your members, knowing they're protected by comprehensive guarantees and professional standards.
Better Outcomes
for Your Industry
Every interaction should strengthen your organisation's reputation and member relationships. When your members can focus on quality work while we handle payments, disputes, and customer protection, your entire industry benefits.
We're building a community where professional organisations set the standard, members are valued and protected, and customers choose quality with confidence.
Frequently Asked
Questions
Got questions? We love answering them. Below you’ll find answers to the most frequently asked ones. If you don’t see yours, don’t hesitate to reach out.
How can Trusted Payments help our organisation and members?
Trusted Payments is an end-to-end platform that combines project management, guaranteed payments, professional contracts, and dispute resolution. We help you focus on quality work while ensuring you get paid on time and your reputation is protected.
How significantly can this reduce complaints to our organisation?
By providing professional dispute resolution and warranty coverage upfront, we prevent most issues from escalating to formal complaints. Our independent Ombudsman handles resolution, removing the burden from your organisation.
How does this differentiate our members from competitors?
Your members gain access to guaranteed payments, professional contracts, comprehensive warranties, and independent dispute resolution, benefits that unprotected competitors cannot offer.
What's the value proposition for our members?
Members get guaranteed payments, professional project management tools, comprehensive protection, and enhanced credibility — all of which help them win more business and deliver better outcomes.
How do we integrate Trusted Payments with your existing services?
We collaborate with partner organisations to ensure a seamless integration with the member-services and processes you already have. Contact us to discuss your specific requirements.
Trusted Payments
Where Every Organisation Leads And Every
Member Succeeds.