Success starts here
Build better services for your scheme providers
Home improvement projects shouldn't be stressful. Trusted Payments helps scheme operators, regulators, and introduction sites drive better engagement between contractors and customers, reduce complaints, and deliver premium value to the market.
Better Member Outcomes
Enhance your organisation's reputation with guaranteed payment protection, professional project management tools, and expert dispute resolution that helps your members deliver exceptional results and build stronger customer relationships.
Complete Complaint
Protection
Every project managed through our platform comes with independent resolution and comprehensive warranty coverage, dramatically reducing complaints to your organisation and protecting your members' reputations.
Always
Supported
When issues arise, our independent Ombudsman service provides professional mediation, removing the burden from your organisation while ensuring fair outcomes that protect both your members and their customers.
Turn Problems Into Premium Service
Transform your market offering from basic listings to comprehensive project service including secure payments, professional contracts, and expert guidance that positions your organisation as the premium choice in your industry.
Premium Positioning
End to end project management tools that differentiate your sector to be professional, protected, and preferred.
Contractor Protection
Comprehensive payment security and professional frameworks that protect your members from payment disputes and enhance their business credibility.
Customer Confidence
Comprehensive protection and warranty that makes consumers more likely to choose your members over unprotected alternatives.
Complaint Reduction
Professional dispute resolution and warranty coverage that significantly reduces complaints to your organisation and regulatory burden.
Regulatory Compliance
Professional frameworks and independent resolution that support regulatory requirements and demonstrate industry leadership.
Industry Standards
Clear contracts, professional processes, and quality frameworks that drive higher standards across your membership base.
About
Building Better Outcomes for Every Contractor
At Trusted Payments, we believe every skilled contractor deserves to run a successful, profitable business. Whether you're a sole trader or a growing company, we're here to help you achieve better cashflow with less effort.
Why We Exist
Home improvement is one of the most complained about sectors. Trades struggle with late payments, unreasonable customers, and unfair disputes, while homeowners worry about quality and reliability. These problems destroy trust and make it harder for good contractors to thrive. We founded Trusted Payments to build better outcomes.
Our Team
Our team previously built Resolver (helping consumers resolver over £4 billion of issues) and a leading cashback app helping save consumers millions at no cost. Through this work, they discovered that home improvement consistently topped complaint lists not due to poor workmanship, but from breakdowns in trust and communication.
What Makes Us Different
Trusted Payments is the only end to end service that combines
Member Protection
Member Protection
Complaint Prevention
Independent resolution and warranty coverage
Regulatory Confidence
Industry Leadership
Regulatory Support
Compliance frameworks that demonstrate best practice
Professional Advantage
Premium Positioning
Comprehensive payment security and professional frameworks
Professional tools that differentiate your members
Standards and processes that elevate your entire sector
Our Mission
For Scheme Providers
Reduce complaints, enhance member value, and position your organisation as the industry leader in professional standards.
For Trades
Access premium tools and protection that help them win more business and deliver better outcomes.
For Customers
Complete confidence when choosing your members, knowing they're protected by comprehensive guarantees and professional standards.
Better Outcomes
for Your Industry
Every interaction should strengthen your organisation's reputation and member relationships. When your members can focus on quality work while we handle payments, disputes, and customer protection, your entire industry benefits.
We're building a community where professional organisations set the standard, members are valued and protected, and customers choose quality with confidence.
Frequently Asked
Questions
Got questions? We love answering them. Below you’ll find answers to the most frequently asked ones. If you don’t see yours, don’t hesitate to reach out.
How can Trusted Payments help our organisation and contractors?
Trusted Payments is an end to end service that combines project management, contract, milestone payments, variations, snagging and dispute resolution. We help contractors focus on their work reducing red tape for free.
How significantly can this reduce complaints to our organisation?
By providing professional dispute resolution and warranty coverage upfront, we prevent most issues from escalating to formal complaints. Our independent resolution process with the Ombudsman handles resolution, removing the burden from your organisation.
How does this differentiate our members from competitors?
Your members gain access to guaranteed payments, professional contracts, comprehensive warranties, and independent dispute resolution, benefits that unprotected competitors cannot offer.
What's the value proposition for our members?
Members get guaranteed payments, professional project management tools, comprehensive protection, and enhanced credibility, all of which help them win more business and deliver better outcomes.
How do we integrate Trusted Payments with our existing services?
We collaborate with partner organisations to ensure a seamless integration with the member-services and processes you already have. Contact us to discuss your specific requirements.
Trusted Payments
Where Every Organisation Leads And Every
Member Succeeds.