Success starts here
Building better outcomes
We help you from start to finish, working to ensure better outcomes.
Home improvement projects shouldn’t be stressful. Trusted Payments gives homeowners and trades the confidence to succeed with the right tools and support to ensure better outcomes every time.
Working with
Whoever Is Your Trade We
Help You Succeed
Advice &
Guidance1
Secure
Payments2
Independent
Warranty3
Ombudsman
Resolution4
/ 01
Better Outcomes
Get your home improvement project done right, on time, and on budget — with Trusted Payments acting as your advocate every step of the way.
/ 02
Complete Peace
of Mind
Includes a 3-month project warranty and 24-month completion warranty — covering the trader ceasing trading, scam protection, and a trader walking off.
/ 03
Always Protected
If something goes wrong, we raise it on your behalf with the independent Ombudsman — and we stay with you until it's resolved.
/ 04
Turn Stress into Success
From appointing your contractor to final completion, we manage your project on your behalf — handling contracts, securing your payments, and protecting your funds — so you're always covered.
Project We Can
Help With
Partnering with membership organisations' to 'working with scheme providers
Kitchen
replacements
Energy
Efficiency
Bathroom
Upgrades
Extensions &
Alternations
Renovations &
Upgrades
We help you manage your project end-to-end
Trusted Payments is a project management App that combines
Project Management Tool
Keep everyone aligned and on track
2 Year Independent Warranty3
Peace of mind for 2 years beyond completion
Independent Resolution4
Ombudsman resolution if issues arise
Secure Payments2
Milestone based payments for both parties
Helpful Advice1
Industry expert guidance throughout
About
Building Better Outcomes for Every Home Project
At Trusted Payments, we believe everyone deserves a successful home improvement experience. For homeowners, we're firmly on your side — acting as your representative so you get the outcome you deserve.
Why We Exist
Home improvement is one of the most complained-about sectors. Projects run over budget, trades disappear mid-job, or homeowners refuse to pay for completed work. These problems destroy trust between consumers and the skilled professionals they rely on. We founded Trusted Payments to change this story.
Our Team
Our team previously built Resolver (helping consumers save over £4 billion) and JamDoughnut (a cashback app saving consumers millions for free). Through this work, they discovered that home improvement consistently topped complaint lists — not due to poor workmanship, but from breakdowns in trust and communication.
Receive Updates
Everything you need to manage home improvement projects with confidence. Subscribe to the waitlist and get notified about the upcoming release of the new Trusted Payments platform. Choose from the best traders available for home improvement projects from across the country.
Better Service And
Better Outcomes
Insurance regulated
Recommended by
Advice by
Resolution provided by
Where to Find Us
TrustMark
TrustMark is the UK's only government-endorsed quality scheme for home improvement tradespeople, ensuring high standards, consumer protection, and vetted professionals since 2005. We work with membership organisations.
Find out more
Book a Builder
A leading UK platform connecting homeowners with vetted local tradespeople for home improvement projects. Businesses build profiles, access job leads and take on work with the added protection of secure payment options - helping homeowners find reliable, verified professionals for jobs of any size.
Find out more
BALI
Since 1972, BALI has represented, supported and accredited professionals across the UK landscaping sector, with over 900 accredited garden designers, landscapers, suppliers and training providers. Members must fulfil stringent entry criteria, including on-site assessment of projects and a regular Quality Standards review, giving homeowners confidence that BALI-accredited landscapers meet high, independently checked standards.
Find out more
Buy with Confidence
Buy With Confidence is the only nationally available business approval scheme that's 100% owned, controlled and operated by independent public sector bodies - run solely by local authority Trading Standards services. Approved businesses are thoroughly vetted, approved, and regularly monitored by Trading Standards, giving homeowners genuine, independently policed peace of mind.
Find out more
Our Mission
For Trades
Access the Trusted Payments platform to help win more business and deliver better outcomes.
For Homeowners
Complete confidence when choosing your Trade, knowing they're protected by comprehensive guarantees and professional standards.
Better Outcomes for All
Every project should end with a handshake, a smile, and satisfaction. When trades can focus on quality work and homeowners can invest with confidence, everyone wins. We're building a community where trust is the foundation, quality is the standard, and better outcomes are the norm.
Frequently Asked
Questions
Got questions? We love answering them. Below you’ll find answers to the most frequently asked ones. If you don’t see yours, don’t hesitate to reach out.
How do I create an account?
Simply download our mobile app from the Apple App Store or the Google Play Store, click 'Sign Up,' and provide your email address, create a secure password. The process takes seconds. You can then create a project and invite a trade to the project.
How do you ensure payments are secure?
Projects are tracked in milestones. Payments between homeowner and trade are processed by Stripe, an FCA-authorised payment processor.
Retention is held by the Ombudsman in an independent trust account. Trusted Payments has no access to, and no control over, client funds at any point.
What payment methods can I use?
Homeowners can pay via debit card, credit card or Open Banking. All payments are processed by Stripe, an FCA-authorised payment processor. Funds flow directly between homeowner and trade through Stripe's payment platform.
Stripe transaction fees are passed through to the trade at cost. Trusted Payments does not mark up or earn revenue from payment processing.
Is there a warranty?
We provide a 1 year insurance backed warranty on projects via Trusted Payments. This ensures that if there is an issue you can raise your case with the Ombudsman and the trade then has time to put it right. If the trade does not put this right the warranty will provide the money to resolve your issue.
How do I ensure the trade is reliable?
Trusted Payments only works with organisations that vet trade in their scheme. This ensures the trades are competent and capable. In addition, we then provide the warranty on the works.
Contact Us
Our friendly team would
love to hear from you.
Trusted Payments
Where Every Project Succeeds.
- Advice and Guidance provided by Trusted Payments is provided in the interests of the consumer and does not constitute regulated legal or financial advice. Trusted Payments is not a lawyer or regulated adviser. Only the courts can give an authoritative interpretation of the law.
- Trusted Payments is not a bank, not FCA-authorised, and does not hold client money. Payments are made using Stripe as the regulated processor.
- Warranties are underwritten by a Lloyds of London insurer, which is FCA-authorised. Trusted Payments is not the insurer and does not carry insurance risk.
- Independent dispute resolution is provided by the Dispute Resolution Ombudsman.