Success starts here
Building better business
Home improvement projects shouldn't be stressful. Trusted Payments gives trades and homeowners the confidence to succeed with the right tools and support to ensure better outcomes every time.
Why Choose Trusted Payments?
/ 01
Better Business Outcomes
Get your home improvement project done right, on time, and on budget with expert guidance every step of the way.
/ 02
Complete Payment Security
Every project paid through our App comes with a 1-year insurance-backed warranty, so you’re protected if anything goes wrong.
/ 03
Always Protected
If disputes arise, independent resolution is provided by the Ombudsman to decide outcomes fairly. Our professional framework also protects your reputation and ensures you are treated fairly, at a low cost per project.
/ 04
Turn Stress into Success
From initial quote to final completion, we manage everything in one place: contracts, secure payments, and client communications so you can focus on delivering quality work.
Tools to Support Your Success
Project Management
Track progress, submit milestone completion, and manage project timelines with professional tools that impress clients.
Guaranteed Payments
Milestone-based payments with funds secured upfront — no more chasing invoices or worrying about payment delays.
Fair Contracts
Clear, balanced agreements that protect your business interests and establish professional working relationships from the outset.
Professional Insurance
Comprehensive coverage and warranty support that enhances your offerings and builds client confidence when they choose you.
Independent Resolution
Impartial dispute resolution through our Ombudsman service ensures fair treatment and protects your business reputation.
About
Building Better Outcomes for Every Trade Business
At Trusted Payments, we believe every skilled tradesperson deserves to run a successful, profitable business. Whether you're a sole trader or a growing company, we're here to help you achieve better outcomes with every project.
Why We Exist
Home improvement is one of the most complained-about sectors. Trades struggle with late payments, difficult customers, and unfair disputes, while homeowners worry about quality and reliability. These problems destroy trust and make it harder for good trades to thrive. We founded Trusted Payments to change this story.
Our Team
Our team previously built Resolver (helping consumers save over £4 billion) and JamDoughnut (a cashback app saving consumers millions at no cost.). Through this work, they discovered that home improvement consistently topped complaint lists — not due to poor workmanship, but from breakdowns in trust and communication.
What Makes Us Different
Trusted Payments is the only end-to-end service that combines:
Project Management
Professional tools that impress clients and keep projects on track
Guaranteed Payments
Secure milestone payments with funds held upfront
Independent Resolution
Fair mediation that protects your reputation
Expert Guidance
Industry support to help you deliver exceptional results
Professional Framework
Comprehensive protection and warranty support
Our Mission
For Traders
Focus on your craft while we ensure secure payments, professional treatment, and business growth.
For Homeowners
Invest with confidence, knowing they're working with vetted, protected professionals.
Better Outcomes for All
Every project should end with a handshake, a smile, and satisfaction. When trades can focus on quality work and homeowners can invest with confidence, everyone wins. We're building a community where trust is the foundation, quality is the standard, and better outcomes are the norm.
We're building a community where skilled trades are valued, payments are guaranteed, and professional standards drive better outcomes for everyone.
Frequently Asked
Questions
Got questions? We love answering them. Below you’ll find answers to the most frequently asked ones. If you don’t see yours, don’t hesitate to reach out.
What is Trusted Payments and how does it help my trade business?
Trusted Payments is an end-to-end platform that combines project management, guaranteed payments, professional contracts, and dispute resolution. We help you focus on quality work while ensuring you get paid on time and your reputation is protected.
How do guaranteed payments work?
Customers pay milestone amounts upfront into a secure holding account. Funds are released to you automatically when milestones are completed and approved, eliminating invoice chasing and payment delays.
What happens if a customer disputes my work?
Our independent Ombudsman service provides fair mediation to resolve disputes professionally. This protects your reputation and ensures you're treated fairly throughout the process.
Will this help me win more business?
Yes. Customers are more likely to choose trades who offer guaranteed payment protection, professional project management, and comprehensive warranty coverage. It demonstrates your commitment to quality and professionalism.
How do I ensure the trade is reliable?
We operate a low-cost-per-project model, where fees are often borne by the customer. Contact us for specific pricing based on your business needs and project volume.
Trusted Payments
Where Every Project Succeeds
And Every Trade Builds Sustainable Growth.