My Builder Won't Fix the Snagging List

Why this happens so often

Not usually dishonesty. By the time snagging arrives, the builder has started the next job. Coming back for half a day to adjust a door and touch up paint costs them a morning on a site where they are being paid.

That is exactly why the final payment exists, and why releasing it before snagging is complete is the mistake that turns a minor list into a permanent one.

If you still hold the final payment

You are in a strong position. Say plainly, in writing, that the final payment will be released once the listed items are complete.

Keep it factual rather than adversarial. Attach the list, with locations and photographs. Give a reasonable deadline. Most snagging disputes end here.

If you have already paid in full

Harder, but not hopeless. Unfinished or defective items are still defective work, and your rights do not disappear because you paid.

Write with the list and a deadline, and say what you will do if it is not met. Then follow through, an unenforced deadline teaches the builder that nothing happens.

Escalating

If the builder belongs to an accreditation scheme or an ombudsman, that route is faster and cheaper than court, and scheme membership itself often produces a response.

For small sums, the small claims route exists and does not need a solicitor. Weigh the amount against the time and stress before starting.

Getting someone else to do it

Sometimes the pragmatic answer, particularly for small items. Two cautions: get the work quoted first so you know the cost, and take advice before deducting it from money you owe, since doing so unilaterally can put you in the wrong.